Dojo/Club inquiry
Wholesale inquiry
Membership Class
kendoshop.com
kendoshop
Delivery problem - wrong item! |
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Name : Marcin Woyna-Orlewicz
Hits : 15533
|
Dear Kendoshop team, Today I received
delivery of my order no. 20220702_AE5_0000013. Unfortunately upon unpacking the parcel I discovered
that the main item ordered by me (a Do) was completely wrong. What I ordered - I ordered a 1,5bu handmade
Do with Mune M191 (red dragonfly pattern) and Dodai color D232 Black Rose. What I received – a 2,5 mm Chung Un cow leather Do with a
standard M311 Mune and Dodai color Dark Wine. That is completely wrong – I already have a Do with Dark
Wine Dodai and M311 Mune which I ordered in December last year under order no. 20211205_SE6_0000099. It is very disappointing as I ordered that special 1,5bu
Black Rose Do to use on special occasions such as tournaments and examinations.
On top of paying for custom components (M191 Mune and D232 Dodai) I paid
shipping costs, extra fees charged by intermediary bank, tax fees and customs
fee only to discover that I was sent an item I did not order. I am attaching a screenshot of my order specification in my
account on your website and pictures taken when unpacking the box which show
details of the item delivered. I have sent you a number of e-mails in that matter and reached out through messenger each time attaching pictures to prove my point. As of today you did not reply to me - that I consider unacceptable and cannot understand. Let me attach pictures again. Please contact me urgently and suggest a resolution of that
serious issue. I really want to receive the ordered Do as per the attached
specification. Sincerely, Marcin Woyna-Orlewicz. |
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